walking the talk

The new Lillian Beckwith

For many Scots of a certain age, Lillian Beckwith is a name which may conjure up memories of compulsory reading […]

To some, excellent customer service is way of life. It’s delivered, willingly and frequently with style and panache. It’s received,

Shorter days, longer nights, darker mornings … and a need for gloves as we move, a tad too fast, towards

Being party, recently, to my dentist being incredibly rude about ‘the cost of employing staff’ while working cheek-by-jowl [literally] with