Going above and beyond
To some, excellent customer service is way of life. It’s delivered, willingly and frequently with style and panache. It’s received, […]
The most cheerful of vegetables …
Shorter days, longer nights, darker mornings … and a need for gloves as we move, a tad too fast, towards
Walking the talk
Being party, recently, to my dentist being incredibly rude about ‘the cost of employing staff’ while working cheek-by-jowl [literally] with